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FAQ

SHIPPING & DELIVERY

1. HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

2. I PICKED UP A WRONG SIZE/COLOR. WHAT CAN I DO?

3. I HAVEN’T RECEIVED MY PRODUCTS AND IT’S BEEN OVER THE DELIVERY TERMS. WHAT CAN I DO?

4. I HAVE RECEIVED AN INCORRECT ITEM. WHAT CAN I DO?

5. MY ORDER IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT.

6. HOW DO I TRACK MY ORDER?

7. I CAN’T TRACK MY ORDER USING THE TRACKING NUMBER THAT WAS GIVEN. WHAT CAN I DO?

8. I HAVE PLACED AN ORDER FOR 10 DAYS AGO, BUT I HAVEN’T GOT ANY TRACKING DETAILS. WHAT CAN I DO?

ORDER & PAYMENT

1. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

2. CAN I CANCEL AN ORDER?

3. CAN I PAY BY CHECK?

4. WHY DOES YOUR WEBSITE KEEP REJECTING MY CREDIT/DEBIT CARD?

5. I AM NOT SATISFIED WITH THE PRODUCT. WHAT CAN I DO?

DISPUTE & REFUND

1. HOW DO I MAKE A REFUND REQUEST?

2. SHOULD I OPEN A PAYPAL DISPUTE / CARD CHARGEBACK INSTEAD OF REQUESTING A REFUND?

3. HOW DO I CANCEL A PAYPAL DISPUTE / CHARGEBACK?

4. WHEN WILL I RECEIVE MY REFUND?

SMART QUESTIONS

IT'S MY BIRTHDAY, WHAT SHOULD I DO?